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Terms and Conditions That Protect Your Account

When you open an account with us, you're entering into a straightforward agreement.

Account registration and verificationPayment security and withdrawal rulesData privacy and account closure
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bandit88 Terms and Conditions That Protect Your Account
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How to Contact Us About Your Terms

If you have a question about what your Terms mean or how they apply to your account, we're here to help.

Live Chat Open the chat bubble in the bottom right of your account dashboard.
Support Email Email [email protected] with your account username and the specific question.
In-App Messaging Go to Account Settings > Help & Support in the app or web lobby.
ACCOUNT SECURITY

Data, Privacy and Account Protection

We protect your account through encrypted login, secure password storage, and separation of payment data. Your personal information is never sold.

Login Encryption

Your password is hashed and never stored in plain text. Two-factor authentication is available in Account Settings for extra security.

Payment Data Separation

DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Payment processors handle all sensitive card and wallet data directly.

Data Retention

We keep your account activity and withdrawal history for 24 months. After you close your account, we delete personal data within 30 days unless law requires us to keep it longer.

Request Your Data

Open Account Settings > Privacy & Data and click 'Download My Data'. You'll receive a file with everything we hold within 7 business days.

Account Closure

Visit Account Settings > Close Account, confirm your request, and we'll disable access within 24 hours. Full deletion takes 30 days.

Dispute Resolution

If you disagree with a transaction or policy decision, email [email protected] with your account number and reason. We'll investigate within 5 business days.

Terms & Conditions Questions Players Ask

Below are the questions we hear most often about what our Terms mean and how they affect your account. If you don't find your answer here, reach out to our support team through live chat or email.

If you violate a term — such as using an account for money laundering, sharing your login, or placing bets on behalf of someone else — we may suspend your account immediately. You'll receive an explanation via email. You can appeal the decision by emailing [email protected] within 14 days. Depending on the breach, we may allow reinstatement or permanent closure.

The Terms apply from the moment you open your account and remain in effect as long as you play. We may update the Terms from time to time. If we make a material change, we'll notify you via email and in-app. You can choose to accept the new Terms or close your account. Continuing to use your account after the notice period means you accept the update.

Once you deposit funds via DANA, OVO, GoPay or QRIS and the money enters your bandit88 wallet, it's yours to use for play or withdrawal. We can't reverse a deposit into the original payment method just because you changed your mind. If you deposit by mistake, contact support immediately and we'll review the case within 24 hours.

No. Whether you access bandit88 through the web, mobile browser or app, the same Terms apply to your account. Gameplay rules, payment options, and account security policies are identical across all devices. Your account balance and history sync instantly wherever you log in.

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your account identity and balance. Withdrawals normally clear within 24 hours. If your account shows unusual activity, we may hold a withdrawal for up to 5 days while we verify. You'll always receive an email explaining any delay and the reason.

No. Your account is personal and non-transferable. Sharing your login violates the Terms and may result in account suspension. If you share credentials, we may not be able to help recover the account if unauthorized activity occurs. Each person must have their own account, subject to local law.

We're liable for errors we cause — such as crediting the wrong withdrawal amount or losing your data due to our negligence. Our liability is capped at the value of your account balance at the time of the error. We're not liable for third-party payment processor errors, your loss of login credentials, or claims that arise from your breach of the Terms.

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